Overview
At Vayas Life, we strive to deliver your wellness essentials quickly and safely to your doorstep. This Shipping Policy explains how we process, handle, and deliver all orders placed through our website https://vayas.life.
1. Order Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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In case of any delay (due to high order volume or inventory shortage), you will be notified via email or WhatsApp.
2. Shipping Partners
We partner with trusted logistics providers such as BlueDart, Delhivery, DTDC, and India Post to ensure timely and reliable delivery across India.
Tracking details will be shared via email or SMS once your order is shipped.
3. Estimated Delivery Time
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Metro Cities: 3–5 business days
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Other Locations: 5–8 business days
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Remote / Rural Areas: 7–10 business days
Please note that delivery timelines are estimated and may vary due to weather conditions, carrier delays, or unforeseen circumstances beyond our control.
4. Shipping Charges
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Free shipping is available on prepaid orders above ₹999 (India only).
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For orders below ₹999, a standard shipping fee (as displayed at checkout) will apply.
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COD (Cash on Delivery) may include an additional handling fee where applicable.
5. International Shipping
Currently, we only ship within India.
For bulk or international inquiries, please contact us at vayaslifegenix@gmail.com.
6. Order Tracking
Once your order has been shipped, you will receive an email or SMS containing your tracking ID and link.
You can track your shipment anytime using the provided tracking details.
7. Address Accuracy
Please ensure your shipping address and contact details are correct before confirming your order.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
8. Delays & Exceptions
While we do our best to deliver orders on time, delays may occur due to:
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Natural disasters, strikes, or lockdowns
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Courier partner issues
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Remote delivery areas
We appreciate your understanding in such rare cases.
9. Damaged or Missing Items
If your order arrives damaged, tampered, or incomplete, please contact us within 48 hours of delivery at vayaslifegenix@gmail.com with your order number and photos of the package.
We will review your case and arrange a replacement or resolution as per our policy.
10. Non-Delivery
If a package is undelivered due to incorrect address, repeated delivery attempts, or non-availability of the customer, it will be returned to us. Re-shipping can be arranged after additional courier charges are paid by the customer.
11. Contact Us
For any shipping-related questions, please reach out to our support team:
📧 Email: vayaslifegenix@gmail.com
🌐 Website: https://vayas.life
